Transform Delivery of Government Services-What you had to say
Further in the series- Issues raised in Submissions on Draft National Action Plan
Commitment 2.3 Digitally transform the delivery of government services
From the PM&C round up:
Justin Warren PivotNine (consultancy)
This commitment appears to largely relate to providing the barest of minimums of IT project and procurement information to the public. This is hardly ambitious, as this information should already exist. Putting a program manager’s dashboard on a website is trivial and provides little to no actual insight into what’s actually going on. The focus on digital transformation as an unalloyed good thing is perplexing – automating a bad process with a computer doesn’t make it better.
Angus King Switched on Solar!
Fully support the initiative, but need to ensure members of the public who are not comfortable or competent with digital technologies are not disadvantaged. As people age they are more likely to require government services and it’s important they can access these in a more traditional manner.
Jack Mahoney OGP Support Unit
Will there be non-government actors involved, or just not specified yet?
Milestone 4 – will there be any system for public feedback on the dashboard data?
Michael Croker Chartered Accountants Australia and New Zealand
Supports this commitment and would to be involved in the work of the DTA
Dr Madeleine Roberts
Does not support the move to online delivery of government services – means that practically, the government will intend to reduce the number and availability of frontline staff, which will make it more difficult for the public to get answers or address issues.
Must take into consideration remote, impoverished, groups with no or limited access to the necessary infrastructure. The FTTN National Broadband Network means that remote areas will be poorly served in both access and download and upload information into the future.
Rosie Williams Individual
It is appropriate digital transformation prioritises infrastructure that supports public accountability rather than increasing surveillance on our poorest citizens.
Natasha Molt Law Council of Australia
The Law Council supports the proposed measures to ensure ease of access to government services.
John Doe
In this digital age it is important that the data that is securely stored and transferred. The Australian Government should be accountable for the digital security for these services.